Awkward: The Art of Difficult Conversations
Based on learnings from Zena’s best-selling book, Badly Behaved People
This practical and interactive workshop will equip managers to handle sensitive conversations with respect, confidence, and empathy. It will improve your feedback and performance management skills whilst building a culture of essential trust and open communication. These listening and questioning skills will be invaluable across other professional realms, such as building deeper stakeholder relationships.
Content includes:
The importance of trust and psychological safety. How trust is won and lost, using examples from your own experience.
Why do we avoid difficult conversations? Is it our fear of conflict or emotional reactions? How do we manage this and how does it impact our ability to give or receive feedback?
Structuring feedback conversations to achieve behaviour change, keeping them evidence-based and non-judgemental.
Listening skills so that people feel heard, including the Listening Wheel and using silence.
Feel it, don’t fix it: knowing when people want solutions and when they don’t, because being really heard and validated is good enough.
Real-life scenarios from your business to practice awkward conversations.
Changing our behaviour first so others change theirs in response: the Parent-Adult-Child model of Transactional Analysis.
Leadership as a spectator sport: walking the talk on receiving feedback, listening, and learning.
Outcome:
Difficult conversations don’t have to be awkward at all. Handled well, they should provide an opportunity for growth, better relationships, and increased psychological safety and performance.
Please email me zena@zenaeverett.com to discuss timings, outcomes and group sizes.
Zena’s session at our National Sales Conference was nothing short of brilliant and eye-opening. Her insights into the challenges faced in our work routines resonated deeply with everyone in attendance.
Thank you so much for such a fantastic day on Tuesday. The feedback from the team has been superb – everyone is so motivated and excited by what they learnt. It was absolutely spot on and has given us all so much to think about.
It was a really interesting and useful session, one that got everyone thinking and that I believe the team took a lot of value from – we had plenty of positive feedback afterwards, and it was great to see how willing everyone was to participate and share. We’re looking forward to seeing the team put their learnings into action!
To book one of my sessions, please send me your details below:
or call me on: 07968 424650