It’s easy to get stuck in our own story, perceiving conflict when none exists. Even when we try to keep a professional lid on our behaviour, our subconscious mind is still tick, tick, ticking, often making irrational guesstimates, and reacting to others from lopsided...
Pop tarts don’t benefit us in any way, although I’m sure they taste great. There is a work equivalent of pop tarts: low value tasks with no benefit, involving extra layers of touch points and bureaucracy. Is your...
Hi Zena, Members of my team have been shouted at by angry customers recently. It’s nothing they’ve done wrong; these people just seem to think they can take out their bad mood on us. We are well trained, but some people have been upset over...
What will you do differently next year? I was taught that it is trite to start an article with ‘in these volatile, unpredictable and challenging times,’ but in this case, I’ll make an exception. All we can control is where we focus our time and energy, and our...
Senior candidates at one global tech company have to undergo a thirty stage process before a hiring decision is made. This is a classic example of productivity drag: the sludge in the system that gets in the way of getting things done. It’s...
Last year Shopify cancelled all meetings with more than two people. Their workforce of over 11,600 employees was fully remote. 12,000 calendar events were deleted at one stroke. Wednesdays became totally meeting-free. In research shared...
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