Hi Zena, Members of my team have been shouted at by angry customers recently. It’s nothing they’ve done wrong; these people just seem to think they can take out their bad mood on us. We are well trained, but some people have been upset over it. I’ve given them...
Everyone loved Noel, the Operations Manager. Every customer knew him, every colleague relied on him. His team stayed friends long after they’d left the business. He was always there for everyone, picking up the slack. And he was...
Now that we are in the groove of remote working, our challenge is to maintain motivation, focus and connection. What’s working? Here’s a list of home truths from people I’ve canvassed: take a breather to skim through it and share it with your managers:Zoom Zombies...
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