Hi Zena, Members of my team have been shouted at by angry customers recently. It’s nothing they’ve done wrong; these people just seem to think they can take out their bad mood on us. We are well trained, but some people have been upset over...
Successful people control their emotions. There’s no excuse for bad behaviour. Emotional intelligence is the ability to tune into your own feelings and the feelings of others. Learning these soft skills is as important as learning the...
Instead of feeling restored from your holidays, are you feeling lethargic, a bit down, struggling to snap back into the swing of things? Jet lag without the jet lag? Feeling the post-holiday blues is a normal psychological response to a well-earned break....
Coach yourself out of the overwhelm with just one question. Clients are telling me that they feel particularly overwhelmed and weighed down at the moment. ‘Struggling to see the wood for the trees’ is coming up a lot in my sessions. I don’t want to add to the...
For years I’ve asked Crazy Busy delegates what they would do if they had an extra hour a day. Predictably their answers always include sleep, read fiction, read around their own subject, cook a decent meal from scratch, exercise, spend uninterrupted time with their...
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